Refund policy

Refund policy

If a pair isn't right, send it back. You have 30 days from the day your order arrives, and you don't need to give a reason.

How to start a return or exchange. Email support@cushycalf.com within 30 days of your order arriving, with your order number in the subject line. Tell us what you'd like: a different size, a different colour, or your money back. We reply with the return address and anything else you need, usually within one business day. Post the socks back in their packaging and keep your postage receipt until the return is settled. We refund or send the replacement once the parcel reaches us.

What we can accept. Items must be unworn and unwashed, in the condition they arrived. Socks are worn next to the skin, so for hygiene reasons we can't resell a used pair. If you're unsure about the fit, try them on over a thin sock or on clean feet. Free items received as part of a buy one, get one free offer must be returned together with the paid item; if you keep the free pair and return only the paid one, the value of the free pair is deducted from your refund.

Who pays return postage. If the item was faulty, damaged on arrival, or not what you ordered, we cover the return postage — email us a photo and we'll usually settle it without asking you to post anything back. If you changed your mind or want a different size, the return postage is yours to cover.

Refunds. Refunds go back to the original payment method once the returned parcel reaches us. Depending on your bank or card issuer it normally takes a further 5–10 business days to appear on your statement. Original shipping charges, where they were paid, are not refunded unless the item was faulty or wrong.

Items that arrive damaged, late or not at all. Email us with your order number and, where relevant, a photo. If a tracked parcel has not moved for 14 days or has not arrived within 30 days of shipping, we will replace it or refund it in full.

Cancelling an order. Orders can be cancelled free of charge until they have been handed to the carrier, which is usually within 1–3 business days of ordering. Email us as soon as possible and we'll stop it if we still can.

Questions. Write to support@cushycalf.com. If a return has gone sideways, tell us — we'd rather fix it than leave you guessing.